Cannot connect to the wireless network?The first and quickest step is to just
completely delete the connection Test connection, see if you pulled an IP address
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4. What does it read as the IP address? * If it reads 192.168. something dot something then you are pulling an IP address and are connected to the network. The problem is software related, check your firewall, and wireless card configuration. Also check any WPA or WEP encryption keys. Check with the respective manufactures. * If it reads 0.0.0.0 for the IP address you are not connected to the network. * Check your connection configuration and the adaptor. * Check with the respective manufactures. |
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STEP TWO/ Basic troubleshooting continued....Testing the adaptor 1. Go to Windows desktop 2. Select Start then Run 3. In the text box type: cmd (WIN98/SE type command) A DOS window will open. 4. At the prompt type: ping 127.0.0.1 (reserved IP address for all adaptors) |
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5. Check the line that reads "packets sent = 4, Received = 4, Lost = 0 A. Zero is good, the adaptor is working. Again check the connection configuration,and the adaptor configuration. It may be a power issue especially with older or less expensive computers or wireless cards. * Check the antenna location, are you inside or outside, look for interference. * Check with the respective manufactures. B. If it reads all 4 packets lost, the adaptor is not functioning. * Check and update the drivers, Contact the respective manufactures. * If it shows any number of packets lost (you are dropping packets) it is an adaptor or signal strength issue (generally form the laptop side, not being able to reach back) especially with older or less expensive computers or wireless cards. * Update the drivers * Check antenna location, or distance from the signal * Contact the respective manufactures. |