The Computer Guys Live Answer Your Wireless Questions

If you are having trouble connecting to a configuring your wireless router it is generally something simple. These are the most common reasons.

• Is your computer WiFi enabled (does it have an adaptor)?
• Is the login information entered correctly?
• Are you using a firewall?
• Are you using connection profile software (many times this is installed when you install a new adaptor)?
• Are you adaptor drivers uptodate?
• Is your operating system up todate?

More detailed troubleshooting steps:

1. Does your computer 'see' the network?
   1. Does it see the signal? If it does are you pulling a valid IP address (192.168.X.X)? Also known as connected, no surf.
      • Check your Internet connection with a another computer.
      • Check for firewalls or security software.
      • Are parental controls turned on (controled through your browser or firewall)?
      • Check your browser.
      • Try to completely re-move and re-create the connection.
      
      
   2. The computer 'sees' the signal but does not pull a valid IP address.
      • Are the WEP Key and SSID entered correctly?
      • Try to completely re-move and re-create the connection.
      • Are you using connection profile software?
      • Check for firewalls or security software.
      • Check the adaptor Configuration.
      • Up-date the adaptor drivers.
      • Check the adaptor.

1. The computer does not 'see' the signal at all.
   • Try from differant locations in the park.
   • Are you using connection profile software?
   • Check for firewalls or security software.
   • Check the adaptor Configuration.
   • Up-date the adaptor drivers.
   • Check the adaptor.

If you went through the steps above and still having trouble, chances are good the Computer Guys Live need to remotely fix your computer and we would be happy to chat live online at http://computerguyslive.com
or call our tollfree number 866-300-8181 to speak to a live tech now!.